New around here? Let's start with basics.
What is Infinity Tech?
Infinity Tech was founded in 2012 with the target of providing Technical Consulting Services to the national telecommunication providers.
For the first few years, Infinity Tech focused on complex customer projects, such as mass-network migration activities and system-wide EIA realignments. Over the years, Infinity Tech has continued the consulting activities, with a strong pivot toward development and management of complex BSS/OSS systems.
Infinity Tech proudly created Rack Track™, a data-center collaboration & inventory product which is now it's own SaaS solution.
The EC AutoPilot is another popular software product designed to automate complicated tasks within the Explorer Controller platform..
How can I report a bug, get help, or give feedback?
Products & Services
Learn about our products, services offered, and more.
Infinity Tech Products & Services
At Infinity Tech, we believe in empowering teams everywhere with technology. Coupled with our customer first focus, we are able to deliver reliability, integrity, and trust to every user.
What is EC Autopilot?
What is Rack TrackTM?
What is Digital Playbook?
What is EC API?
What is our Engineering Services?
Infinity Tech has designed a myriad of application platforms to meet customer needs. Infinity Tech believes in solving business problems first…
What is Facility Services?
Our Software Solutions provide the ability to remotely manage your device overhead through web-enhanced applications Infinity Tech has experience with facility design and inventory.
What is Custom Software?
Infinity Tech works to provide a flexible framework to all of our products, allowing for your solutions to enhance over time.
Talk to us and discover the benefits!
How do I contact Customer Support?
How does support ticket system work?
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. A valid email address is required to submit a ticket.
Please provide as much detail as possible, so we can best assist you.
To update a previously submitted ticket, please login.
We provide archives and history of all your current and past support requests complete with responses. Check Ticket Status
Permissions & Privacy
Learn more about our commitment to data privacy & security.
How do Infinity Tech permissions work?
How secure is my data in Infinity Tech?