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New around here? Let's start with basics.
What is Infinity Tech?
Infinity Tech was founded in 2012 with the target of providing Technical Consulting Services to the national telecommunication providers.
For the first few years, Infinity Tech focused on complex customer projects, such as mass-network migration activities and system-wide EIA realignments. Over the years, Infinity Tech has continued the consulting activities, with a strong pivot toward development and management of complex BSS/OSS systems.
Infinity Tech proudly created Rack Track™, a data-center collaboration & inventory product which is now it's own SaaS solution.
The EC AutoPilot is another popular software product designed to automate complicated tasks within the Explorer Controller platform..
How can I report a bug, get help, or give feedback?
We are happy to help! Contact our representative by emailing Support Email, or visit our Contact Page to leave feedback. When reporting a bug, include steps to reproduce and screenshots to help us fix it as soon as possible.
Products & Services
Learn about our products, services offered, and more.
Infinity Tech Products & Services
At Infinity Tech, we believe in empowering teams everywhere with technology. Coupled with our customer first focus, we are able to deliver reliability, integrity, and trust to every user.
What is EC Autopilot?
The EC Autopilot is a modular framework which installs into a server which also has the Explorer Controller package. It's designed for efficiency and reduce tasks which are time-consuming for Engineering teams.
What is Rack TrackTM?
Rack Track™ is your all-in-one solution for managing your assets in your Enterprise environment. Featuring a highly visual representation of your facilities, Rack Track™ allows you to feel as if you’re directly in front of the equipment, even if you’re thousands of miles away..
What is Digital Playbook?
The Digital Playbook was created for a large telecommunications organization and is designed to illustrate real-time configuration data from multiple outside vendors across their nation-wide Network.
What is EC API?
The EC API is a RESTful API framework that provides remote services access to configuration data contained within an Explorer Controller. With a security-first approach, the EC API offers elements such as QAM Settings, Session Details, Uptime, System Alarms, and much more.
What is our Engineering Services?
Infinity Tech has designed a myriad of application platforms to meet customer needs. Infinity Tech believes in solving business problems first…
What is Facility Services?
Our Software Solutions provide the ability to remotely manage your device overhead through web-enhanced applications Infinity Tech has experience with facility design and inventory.
What is Custom Software?
Infinity Tech works to provide a flexible framework to all of our products, allowing for your solutions to enhance over time.
Talk to us and discover the benefits!
How do I contact Customer Support?
Our support team is available 7 days a week. We offer a few ways to reach us:
- Email: send us a note at email or fill out this contact form. We aim to get back to members within a day.
- Phone: phone. You can leave us a message and one of our team members will follow up shortly.
How does support ticket system work?
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. A valid email address is required to submit a ticket.
Please provide as much detail as possible, so we can best assist you.
To update a previously submitted ticket, please login.
We provide archives and history of all your current and past support requests complete with responses. Check Ticket Status
For all other inquiries pleaseContact Us or call us at: Company Phone
Permissions & Privacy
Learn more about our commitment to data privacy & security.
How do Infinity Tech permissions work?
How secure is my data in Infinity Tech?